FAQ

FREQUENTLY ASKED QUESTIONS 

Are there refined sugars in our Kapowballs?

We make it a point to avoid any refined sugars, we use local rainforest raw wild honey, dried fruits and 100% dark chocolate!

 

Do all of our Kapowballs have protein powder? If yes, what brand of protein powder do you use?

For Kapowballs that contain protein powder, we use Optimum Nutrition Platinum Hydro Whey Powder ,Gold Standard Whey or Soluxe Pea Protein. Please refer to the ingredient list for product specific information.

 

Are our Kapowballs halal?

We are not certified halal but all ingredients used are halal certified.

 

Do our Kapowballs need to be refrigerated and how long can it last?

Our Kapowballs are best kept and eaten chilled. They can last up to 2 weeks when chilled.

 

 

How do our Kapowballs fit into my diet?

Macros of each Kapowball are calculated based on a 2000 calorie daily intake. Please refer to the product label for product specific information.

 

PAYMENTS

What is the currency used for the Kapowballs displayed?

KapowBalls processes all orders in MYR upon checkout.

 

What are my payment options?

KapowBalls currently accepts Bank Transfer via Cimb and Maybank only.

 

 

SHIPPING AND DELIVERY 

Where do we ship to?

We currently ship within West Malaysia only. 

 

How long will it take for my Kapowball to arrive?

Shipment would take approximately four (4) working days, upon confirmation of payment.

A tracking number will be provided via email upon shipment of your order.

 

How much will shipping cost?

Shipping and handling costs is weight based and starts from RM9. You can add the items you would like to purchase to your cart and check the shipping cost upon checkout! For large quantity orders you can contact us at info@kapowballs.com.

Do we offer free delivery? 

Yes we do! We offer free delivery for orders RM100 and above only to KL Districts (Bukit Bintang, Jalan Tun Razak, Cheras, Titiwangsa, Setiawangsa, Wangsa Maju, Batu Caves, Kepong, Segambut, Lembah Pantai, Seputeh)

Do we offer self collection? If yes, where is the pickup location?

Yes! We offer self collection at KOA Fitness at Gateway Kiaramas, Mont Kiara On Thursdays with a lead time of 3 days. 

 

Do we accept Cash On Delivery for the self collection option?

No. We will only process the orders after payment has been made via bank transfer.

 

How many days notice would I need to give for self collection? 

Please allow a lead time of four (4) working days for us to process your order for self collection

 

 

 

PRIVACY AND SECURITY

I have registered with www.kapowballs.com, are all my personal information secure? 

Yes! All personal information provided by yourself during the registration and transaction process is strictly confidential. 

KapowBalls only requires basic personal information which includes your name, address, email and contact number for shipping purposes.

 

Will my personal information be utilized other than for shipping reference?

Kapowballs may use your email or shipping address to send you occasional promotional information. However, this is only applicable to users who have agreed to receiving the promotional newsletters. Other than that, all your personal information is kept safe within KapowBalls.