Are there refined sugars in our Kapowballs?

We make it a point to avoid any refined sugars, most of the sweetness comes naturally either from dates or locally sourced rainforest honey.


Do all of our Kapowballs have protein powder? If yes, what brand of protein powder do you use?

For Kapowballs that contain protein powder, we use Optimum Nutrition Platinum Hydro Whey Powder ,Gold Standard Whey or Soluxe Pea Protein. Please refer to the ingredient list for specific product information.


Are our Kapowballs halal?

We are not certified halal but all ingredients used are halal certified.


Do our Kapowballs need to be refrigerated and how long can it last?

Our Kapowballs are best kept and eaten chilled. They can last up to 2 weeks when chilled.



How do our Kapowballs fit into my diet?

Macros of each Kapowball are calculated based on a 2000 calorie daily intake. Please refer to the product label for product specific information.



What is the currency used for the Kapowballs displayed?

KapowBalls processes all orders in MYR upon checkout.


What are my payment options?

KapowBalls currently accepts Bank Transfer via Cimb and Maybank only.




Where do we ship to?

We currently ship within West Malaysia only. 


How long will it take for my Kapowball to arrive?

Shipment would take approximately four (4) working days, upon confirmation of payment.

A tracking number will be provided via email upon shipment of your order.


How much will shipping cost?

Shipping is flat rate RM 5 within West Malaysia.For large quantity orders you can contact us at info@kapowballs.com.


Do we offer self collection? If yes, where is the pickup location?

Yes! We offer self collection at KOA Fitness at Gateway Kiaramas, Mont Kiara On Thursdays with a lead time of 3 days. 


Do we accept Cash On Delivery for the self collection option?

No. We will only process the orders after payment has been made via bank transfer.


How many days notice would I need to give for self collection? 

Please allow a lead time of four (4) working days for us to process your order for self collection





I have registered with www.kapowballs.com, are all my personal information secure? 

Yes! All personal information provided by yourself during the registration and transaction process is strictly confidential. 

KapowBalls only requires basic personal information which includes your name, address, email and contact number for shipping purposes.


Will my personal information be utilized other than for shipping reference?

Kapowballs may use your email or shipping address to send you occasional promotional information. However, this is only applicable to users who have agreed to receiving the promotional newsletters. Other than that, all your personal information is kept safe within KapowBalls.